Balter Physiotherapy Practice
These General Terms and Conditions apply to all treatment agreements between Balter Physiotherapy Practice (hereinafter "Practice") and its patients (hereinafter "Patient"). Deviating conditions of the Patient shall not apply unless the Practice expressly agrees to their validity in writing.
The treatment agreement is concluded through the scheduling of an appointment (in person, by phone, online, or in writing) and its confirmation by the Practice. For treatments based on a medical prescription (therapeutic remedy prescription), the medical indication remains the responsibility of the prescribing physician.
(1) Appointments are binding time slots agreed upon by both parties.
(2) If an appointment cannot be kept, the Practice must be notified without delay, and at the latest 24 hours before the scheduled appointment.
(3) If an appointment is cancelled less than 24 hours in advance or missed without excuse, the Practice may charge a cancellation fee, provided it is unable to fill the vacated appointment slot otherwise. The cancellation fee amounts to €25 for each commenced 20 minutes of missed appointment time. Statutory health insurance funds do not cover these costs; they must be borne by the Patient. The Patient remains free to prove that the Practice incurred no loss, or a significantly lower loss.
(4) The cancellation fee does not apply if the appointment could demonstrably not be kept for an important, unforeseeable reason outside the Practice's control, in particular upon presentation of a medical certificate of incapacity to work.
(1) The Patient is obliged to present a valid, fully completed medical prescription before, or at the latest at the start of, the first treatment session.
(2) If a valid prescription is missing or has expired, the treatment cannot be billed to the health insurance fund; in this case, billing shall be carried out as a self-pay service, provided the Patient consents.
(3) The Patient is personally responsible for arranging a timely follow-up doctor's appointment so that the course of treatment can continue without interruption.
(4) The first treatment must take place within 14 days of the prescription being issued. In accordance with the applicable therapeutic remedy guidelines, no more than 14 days may elapse between two treatment appointments, unless medically indicated otherwise.
Patients are asked to arrive at the Practice at least 10 minutes before their scheduled appointment to ensure a smooth treatment process. The Practice provides a towel for the first treatment session; for subsequent appointments without a patient's own towel, a cleaning fee of €2.00 will be charged.
(1) Insofar as treatment is billed to a statutory or private health insurance fund, remuneration is based on the applicable remuneration agreements or the Practice's price list (GebüH).
(2) Invoices are due, unless otherwise agreed, within 14 days of receipt without deduction.
(3) In the event of late payment, the Practice is entitled to charge default interest and any dunning costs incurred at the statutory rate.
(1) Statutorily insured patients pay the legally prescribed co-payment (currently €10 prescription fee plus 10% of treatment costs) directly to the Practice, unless proof of exemption is provided. The co-payment is due no later than the second treatment appointment.
(2) Patients who are exempt from the co-payment must present proof of exemption at the first treatment session.
Services not covered by health insurance (e.g. certain additional services, wellness treatments) are agreed separately before treatment begins and must be borne by the Patient in full.
The Patient is obliged to inform the Practice without delay of any relevant pre-existing medical conditions, medication use, allergies, and changes in their state of health during the course of treatment.
(1) The Practice is liable without limitation for damages arising from an intentional or grossly negligent breach of duty.
(2) In the case of slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for this type of contract.
(3) Liability for damages arising from injury to life, body, or health remains unaffected by this.
All staff of the Practice are bound by statutory confidentiality obligations. The collection, processing, and use of personal health data takes place exclusively within the framework of applicable data protection regulations (GDPR, German Federal Data Protection Act). Further details are governed by the Practice's Privacy Policy.
The Patient is required to follow the instructions of the Practice staff regarding hygiene, safety, and the course of practice operations. The Practice reserves the right to refuse treatment in the event of repeated violations.
The Practice reserves the right to amend these Terms and Conditions with effect for the future. Material changes will be communicated on the website and/or at the Practice.
(1) The law of the Federal Republic of Germany applies.
(2) Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
(3) To the extent permitted by law, the place of jurisdiction is the registered seat of the Practice in Karlsruhe.